TERMS & CONDITONS
**Welcome to Vansaya!**
These Terms & Conditions ("Terms") govern your use of Vansaya's services, which include receiving products for a trial period ("Experience Program"). By participating in the Experience Program, you agree to be bound by these Terms.*
*1. Experience Program*
*1.1. Vansaya offers select products for a limited trial period ("Experience Period").
1.2. To participate in the Experience Program, you will be required to provide a refundable security deposit for the product's full value & personal details.*
*2. Security Deposit*
*2.1. The security deposit is fully refundable upon the timely and undamaged return of the product within 24hrs
2.2. We accept online payment only for security deposits.*
*3. Product Use and Care*
*3.1. You are responsible for the careful handling and use of the product during the Experience Period.
3.2. Vansaya will provide detailed instructions and care guidelines for each product.
3.3. You are responsible for any loss or damage to the product beyond normal wear and tear.*
*4. Return Policy*
*4.1. You are required to return the product within Experience Period end date.
4.2. Products must be returned in their original packaging with all included accessories.
4.3. You are responsible to return product to our shipping partner.
4.4. Upon receiving the returned product in good condition, Vansaya will process a full refund of the security deposit within 24 hours but usually you'll receive a full refund of your security deposit within an hour upon handover to our shipping partner.*
*5. Loss or Damage*
*5.1. In the event of product loss or damage beyond normal wear and tear, Vansaya reserves the right to retain the full or partial security deposit based on the severity of the loss or damage.
5.2. "Normal wear and tear" refers to minor imperfections that occur during the expected use of the product.
5.3. Examples of damage exceeding normal wear and tear include:* Cracks, dents, or scratches beyond minor scuffs.* Missing/replaced components or accessories.* Damage caused by misuse or negligence.
5.4. Vansaya will notify you of the amount deducted from the security deposit due to loss or damage and provide justification for the deduction.*
*6. Disclaimer*
*6.1. Vansaya products are provided for limited experience purposes only. We do not sell or offer warranties or guarantees on the products.*
*7. Termination*
*7.1. Vansaya reserves the right to terminate your participation in the Experience Program and withhold the security deposit if you violate any of these Terms.*
*8. Governing Law*
*8.1. These Terms shall be governed by and construed in accordance with the laws of Delhi.*
*9. Dispute Resolution*
*9.1. Any dispute arising out of or relating to these Terms shall be resolved by court in accordance with the rules of jurisdiction, located in Delhi.*
*10. Entire Agreement*
*10.1. These Terms constitute the entire agreement between you and Vansaya concerning the Experience Program and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.*
*11. Updates to Terms*
*11.1. Vansaya reserves the right to update these Terms at any time. We will notify you of any changes by posting the revised Terms on our website. Your continued participation in the Experience Program following the posting of revised Terms constitutes your acceptance of the changes.*
*12. Contact Us*
*12.1. If you have any questions regarding these Terms, please contact us at support@vansaya.in or +919266135420.
**Thank you for choosing Vansaya!**